Account Restriction

Problem Description

This issue occurs when an intermember transfer cannot be processed because the investor’s account is being used as collateral, causing the shares in the account to remain restricted.

⚠️

Mostly because a lien or collateral restriction has been placed on the account, and the restriction will remain until the investor fulfills their obligations with the lender.

Step-by-Step Resolution

1. Engage with your broker to settle any lien or collateral obligations.

2. Once obligations are fulfilled, the brokerage firm should send a letter of indebtedness to CSCS.

3. Upon receipt of the letter, CSCS will confirm internally and advise on the next steps for resolution.

✅

Please ensure all lien or collateral obligations have been fulfilled before contacting CSCS.

Expected Resolution Timeline

Within 24 hours of receiving a complete complaint.