Account successfully transferred, yet to reflect

Account successfully transferred, yet to reflect

Problem Description

This issue occurs when an intermember transfer carried out on an investor’s account is yet to reflect. 
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It could be because either:
-  the investor already has an existing account with the target firm, causing the transferred stocks to be credited to that existing account rather than a new one, 
- or because the resident firm’s account was empty before the transfer, meaning the transfer had already been executed and no balances remained to move.

Step-by-Step Resolution

1. The Target Firm (initiating the request) sends an email to CSCS 
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In the body of the mail, please attach the investor’s statement of account, resident firm account number and the investor's cscs account number.
2. Our team investigates internally and provides guidance on the next steps.

Expected Resolution Timeline

Within 24 hours of receiving a complete complaint.