Problem Description
The investor’s account has been successfully updated on the Broker’s Portal, but the trading status remains inactive even after the standard 1-hour activation window. As a result, the investor cannot trade.
Step-by-Step Resolution
1. Send an email to the our contact centre team with the CSCS Account Details (CHN and Account Number) requesting reactivation of the account.
2. Our team re-triggers the activation process and sends confirmation once successful.
✅
Please ensure that both the CHN and the KYC information inputted is correct.
Expected Resolution Timeline:
Within 12hrs