Erroneous Transfer (Transferred to CSCS instead of Broker)

Erroneous Transfer (Transferred to CSCS instead of Broker)

Problem Description

This issue occurs when a client or investor accidentally transfers funds to CSCS instead of their broker or another intended party.
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It could be because of unclear instructions from the broker or similar/confusing account numbers.

Step-by-Step Resolution

1. Broker or investor sends an email to our contact center with the payment evidence  showing the investor’s name and bank account number attached.
2. Our team will verify the transaction inflow and confirms that the payment was not for any service(s) rendered by CSCS.
3. Once confirmed, a refund is processed to the account from which the payment was made.

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Please always confirm payment instructions from your broker. If instructions are unclear, request clarification to avoid erroneous payments.

Expected Resolution Timeline

Within 1 week of receiving the complaint (depending on the amount paid in excess).