Error Messages on Portal (All Portals)

Problem Description

This issue occurs when a user attempts to perform an action on any CSCS portal and an error message or error code is displayed, preventing the action from being completed.

⚠️

It could be because of;

- temporary system or network issues,

- incomplete or incorrect information provided,

- or application/portal downtime.

Step-by-Step Resolution

1. Send an email to our contact center team detailing the house/firm code, all required contact information in the body of the email and attach a full-page screenshot clearly showing:

- The error message or error code

- The activity being performed when the error occurred

- The portal where the error was encountered

2. Our team will review the issue and respond with the appropriate next steps.

✅

Please ensure that the screenshot captures the full page clearly, including the error message and portal details.

Expected Resolution Timeline

Within 24 hours