Inability to Upload Broker Returns Schedule

Inability to Upload Broker Returns Schedule

Problem Description

This issue occurs when a Distribution Agent (DA) is unable to successfully upload the subscription schedule on the DMO portal. 
⚠️
It could be because:
- the schedule is not in the expected document format,
- or the investor bank and CSCS details are incorrect 
- or improperly formatted, the DA is not using an authorized agent account, 
- or BVN validation fails due to NIBSS system downtime.

Step-by-Step Resolution

1. Confirm that the broker subscription schedule is in the approved document format (CSV).
2. Validate that all investor bank and CSCS details are accurate and properly formatted.
3. Ensure the upload is being done using an authorized Agent account.
4. Upload the properly formated and accuration subscription schedule on the DMO portal.

Expected Resolution Timeline

Within 24 hours of receiving the complaint and complete information.