Inability to Upload Documents on the Brokers Portal (Portal Issue)

Problem Description

This issue occurs when a user is unable to upload documents on the CSCS Brokers Portal, preventing the completion of a request or transaction.

⚠️

This could be as a result of the file size exceeding the allowed limit, the file name containing special characters, or temporary system or network issues.

Step-by-Step Resolution

1. Confirm that the file size does not exceed the maximum allowed limit (5MB or less).

2. Ensure the file name does not contain special characters (e.g. #, %, &, /).

3. If the file size is large, compress the document and attempt the upload again.

4. If an error message is displayed, take a clear screenshot of the error.

5. Send the screenshot to contact@cscs.ng

for further assistance.

✅

For best results, please ensure to keep uploaded files as small as possible and clearly named.

Expected Resolution Timeline:

Within 24 hours