The broker has initiated an account merger or CHN consolidation request, but the request has not been processed. This delay could be due to missing or incomplete documentation, or one or both accounts involved in the request are inactive or restricted
Step-by-Step Resolution
1. Check the reason for non-processing in the remarks/notes section on the Brokers’ Portal.
2. Make sure to resolves the identified issues and re-uploads the complete and correct documentation.
3. Upon re-submission, our team reviews the request internally and processes it accordingly.
✅
1. Please ensure all required documents are complete, clear, and properly signed before upload.
2. Please confirm that both accounts involved in the merger or consolidation are active before initiating the request.
Expected Resolution Timeline
Within 24 hours after re-upload complete and accurate documentation.