This issue occurs when an investor faces payment challenges.
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It could be because:
- the payment receipt uploaded is incomplete or unclear
- there is a card payment error while trying to make a payment
- a duplicate receipt was uploaded
- or there is a delay from the bank or payment processor.
1. Confirm you have paid the full amount stated on the portal.
2. Upload a clear, complete receipt showing date, amount, and reference.
3. Ensure the receipt you’re uploading hasn’t been used before.
4. If you get a card error during payment, try another card or contact your bank.
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Please always download the receipt directly from your bank app or email, to ensure it's readable. Screenshots may cut off important details.
Expected Resolution Timeline:
Within 24 business hours after upload of complete documentation.