Missing Stocks in Transferred Account

Problem Description

This issue occurs when, after an intermember transfer has been completed, some stocks appear missing in the transferred account (for example, only 7 out of 10 stocks are visible).

⚠️

It could be because either;

- some of the stocks are moribund or delisted and therefore non-transferable,

- there was partial processing

- or timing differences during the transfer,

- or there is a data mismatch between the resident and target firm records.

Step-by-Step Resolution

1. Target Firm (the initiator of the transfer) sends an email to CSCS including the investor’s statement of account attached, resident firm account number and the investor's cscs account number.

2. Our team investigates internally and provides guidance on next steps.

✅

Please ensure that all relevant statements and account details are included to aid quick resolution.

Expected Resolution Timeline

Within 24 hours of receiving a complete complaint.