1. The investor should formally notify their Stockbroker or Custodian regarding the non‑receipt of payment.
2. The Stockbroker or Custodian is required to email CSCS to obtain confirmation of the payment status.
3. CSCS will advise the Stockbroker or Custodian accordingly.
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Please note that where payment failure is due to incorrect or invalid bank account details, CSCS will request updated and valid bank information.
4. Upon receipt of the revised account details, CSCS will conduct validation checks. Once the account passes validation, the payment will be processed.