This issue occurs when your payment for Online Portfolio View hasn’t been confirmed or matched on our system, causing your request to remain pending even after payment.
⚠️
It could be because:
- the card payment didn’t auto-renew or sync to the portal
- the bank transfer was made without a CHN in the narration
- the depositor’s name differs from the CHN/account holder’s name
- or there is a network delay from payment processors.
1. Send an email to our contact center attaching the screenshot or PDF of your evidence of payment (receipt), your CHN, Date and Time of payment and the Email or Phone Number used on the portal in the mail
2. Our team will confirm the payment, match it with your CHN, and update your portal status.
3. You’ll get a confirmation once your Online Portfolio View has been activated