1. Broker sends an email to the Contact Centre with proof of payment and details of the accounts involved (List of resident account numbers intended for merger or consolidation and Target CSCS account number)
2. Our team will review the payment against the number of resident accounts submitted.
3. The broker will be advised on any outstanding payment required or the appropriate resolution path.
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Please note that:
1. For account mergers, payment is required for each resident account being moved into the target account.
2. Brokers are advised to confirm applicable fees before initiating payment to avoid delays.