Reduction in Units of Stocks Purchased (Retail Investors)

Problem Description

This issue occurs when an investor purchases a certain quantity of shares, either through trading applications or a broker, but their CSCS statement or account position shows fewer units than purchased, or the expected total purchase is not reflected.

⚠️

It typically happens because of errors from the trading application or the broker.

Step-by-Step Resolution

For Investors:

1. Provide evidence of the executed trade (such as trade confirmation or transaction receipt) to your broker.

For Brokers:

1. Share the daily trade report for the relevant trade date with our contact center team.

CSCS Action:

2. Our team will investigate the transaction internally and reconcile the trade and settlement records.

3. Feedback and resolution will be communicated to the broker.

✅

Please ensure that the trade evidence clearly shows the executed quantity and trade date to support accurate reconciliation.

Expected Resolution Timeline

Within 24 hours of receiving a complete complaint.