This issue occurs when the amount of funds expected by retail investors differs from the amount received after selling stocks, with the credited amount being lower than expected.
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This could be because:
- either brokerage fees, statutory charges, or transaction costs are applied to the trade,
- or the contract notes from the broker were not properly communicated.
Step-by-Step Resolution
1. Request the contract note from your broker for the transaction in question.
2. Review the contract note to understand the breakdown of the transaction value, including applicable fees and charges.
3. If further clarification is required, engage your broker for a detailed explanation of any deductions applied.
Expected Resolution Timeline:
Within 24 hours of receiving a complete complaint.