This issue occurs when a broker submits an account modification request—such as an email change, name correction, name rearrangement, or addition of a name—but the request remains unprocessed on the portal.
1. Check the feedback/response section on the portal to confirm why the request has not been processed.
2. Provide any outstanding or corrected documentation and re-upload the request on the portal for processing.
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Please ensure that all required documents are uploaded correctly and that the request has been approved by the firm’s authorized approver before submission.
Expected Resolution Timeline:
Within 1 business day after receipt of the complaint email.
Additional Tips/Notes:
The issue will be reviewed internally, and a detailed feedback will be provided on the portal.