Request Yet to Be Processed - Special Account Detachment

Problem Description

This issue occurs when a request for detachment of a special account is initiated on the Brokers Portal but yet to be processed by CSCS.

⚠️

It could be because the request is still at the basic user stage awaiting final approval on the Brokers Portal and is therefore not yet accessible to the CSCS team.

Step-by-Step Resolution

1. Please note that the request will be processed using the documents already uploaded on the portal

2. Our team will verify the status of the request on the Broker's portal.

3. If the request is incomplete or pending approval, the broker will be advised to complete the required approval process.

✅

Please ensure that all approval stages on the Broker Portal are completed before escalating to CSCS as only after approved will the request becomes accessible to our team for processing

Expected Resolution Timeline

Within 24 hours of receiving a complete complaint.