Status of Refund Request

Problem Description

This occurs when clients or investors want to check the progress or status of their refund request.

Step-by-Step Resolution

1. Send an email to our contact center requesting the status of your refund.

2. Our team will respond with an update on the progress of your refund request.

✅

Please ensure to include relevant details such as the refund request reference, transaction date, and amount (if applicable) to facilitate faster response.

Expected Resolution Timeline

Within 24 hours of receiving the status request email.