Status of Request

Problem Description

The broker is seeking an update on the status of an already submitted account merger or CHN consolidation request via the Brokers’ Portal.

⚠️

This delay could be because of:

- temporary system or network downtime on the Brokers’ Portal,

- or processing delays due to pending internal validations or approvals.

1. Broker sends an email to CSCS requesting a status update, attaching the screenshot of the submitted request on the Brokers’ Portal.

2. Our team reviews the request internally and provides feedback on the current status or next steps.

✅

Please ensure the request was successfully submitted on the portal before escalating.

Within 24 hours of receipt of the status request email.

Also note that providing a screenshot will help speed up validation and tracking