This occurs when an investor or broker is making an enquiry to confirm the status of a submitted transfer form, including situations where the registrar indicates that the form has not yet been received.
1. Send an email to our contact center requesting the status of the transfer form, ensuring all required information is included.
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Required Information:
- Date the document was uploaded by the broker
- Clearing house number (CHN)
- Stock being processed
- Name of the broker
- Copy of the transfer form uploaded on the portal
2. Our team will verify the submission and the status of the transfer form
3. Where applicable, confirmation will be provided, and shared with the contact center.
Expected Resolution Timeline:
Within 24 hours of receiving the enquiry.